Refund Policy
Last updated: November 2026
1. Overview
This Refund Policy applies to PipeKit subscriptions sold by Al Waqt Al Hasri for Programming and Graphic Design ("PipeKit", "we", "us"). It forms part of our Terms of Service.
2. Free Plan
The Free plan costs nothing and needs no payment details, so there is nothing to refund. We recommend trying PipeKit on the Free plan before buying a paid plan.
3. 14-Day Money-Back Guarantee
If you are not satisfied with PipeKit, you can request a full refund within 14 days of your first payment for a paid plan. No reason is required. The guarantee applies once per account.
4. Cancellation and Renewals
Paid plans renew monthly. You can cancel at any time from the Billing page in your dashboard; your plan stays active until the end of the current billing period and you will not be charged again. Renewal payments made after the 14-day window, and unused parts of a billing period, are not refunded, except where required by applicable law.
5. Billing Errors
Duplicate charges, or charges made after you cancelled, are always refunded in full, whenever you report them.
6. How to Request a Refund
Email [email protected] from your account email with the date of the charge. We aim to reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.
7. Payment Processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoices and refunds. You may also contact Paddle directly about a charge, and Paddle's Buyer Terms apply to your purchase.